Privacy Policy

SMS Activate (the “App”) and the website simnetiq.xyz (the “Site”) are operated by SIMNETIQ LTD (“we”, “us”, “our”), a company registered in England and Wales. We act as the data controller for the personal data described in this policy. You can reach us at support@simnetiq.store.

The App provides temporary virtual phone numbers that can receive SMS verification codes, so you can sign up for online services without sharing your personal phone number.

• Account data. An anonymous account identifier created when you first open the App, and your email address if you choose to provide it.
• Purchase data. Records of credit packs you buy. Payment itself is processed by Apple App Store or Google Play — we never see your card details.
• Activation data. The service, country, virtual number and the text of verification SMS messages received on that number, kept for the time needed to deliver the code to you and to resolve disputes.
• Device and usage data. Device model, operating system version, app version, language and crash or diagnostic logs.
• Support data. When you contact support through the Site or by email, we collect your name, email address and the content of your message. Support requests submitted on the Site are stored in our database (hosted on Supabase) and processed through our email tooling in order to respond to you.

• To provide virtual numbers and deliver verification codes to you (performance of a contract).
• To maintain your credit balance and restore purchases across devices (performance of a contract).
• To answer support requests (legitimate interests / performance of a contract).
• To detect and prevent fraud, abuse and violations of our Terms of Service (legitimate interests).
• To fix bugs and improve the App using aggregated diagnostics (legitimate interests).

We do not sell your personal data and we do not use it for third-party advertising.

We share data only with service providers who process it on our behalf: cloud hosting and database providers, telephony providers that supply the virtual numbers, Apple and Google for in-app purchases, and email delivery tooling for support correspondence. Each processor is bound by a data processing agreement. We may also disclose data where required by law.

Some providers are located outside the United Kingdom. Where data leaves the UK or the European Economic Area, we rely on adequacy decisions or standard contractual clauses to protect it.

Activation data, including received SMS text, is kept only as long as needed to operate the service and handle disputes, then deleted or anonymised. Account and purchase records are kept while your account is active and for the period required by tax and accounting law. Support correspondence is kept for up to 24 months after the request is closed.

Under the UK GDPR and the EU GDPR you have the right to access, correct, delete or receive a copy of your personal data, to restrict or object to its processing, and to withdraw consent at any time where processing is based on consent. To exercise any of these rights, email support@simnetiq.store. You can also complain to the UK Information Commissioner’s Office (ico.org.uk) or your local supervisory authority.

You can delete your account directly in the App (Settings → Delete account) or by emailing us. Deletion removes your account identifier, activation history and any stored email address, except for records we must keep by law.

The App is not directed at children and is intended for users aged 18 or over. We do not knowingly collect data from children; if you believe a child has used the App, contact us and we will delete the data.

Data is encrypted in transit, access is restricted to personnel who need it, and our databases enforce row-level access controls. No system is perfectly secure, so we also keep the amount of data we hold to a minimum.

We may update this policy from time to time. Material changes will be announced in the App or on the Site, and the “Last updated” date above always reflects the current version.